Exchange and Return Policy
At Crocs we strive to make online shopping a smooth and hassle-free
experience. We understand that buying online can be tricky without
having seen the actual product or trying it on. With that in mind, we
happily accept returns and exchanges based on a few T&C's listed below:
If you require a refund with an Online or in-Store purchase, you must
log a return within 14 days after receiving your goods. The goods must
be in the original, unworn condition. We will refund you via the same
payment method used when the goods was original purchased.
We are happy to return a product that is the incorrect size or you have
changed your mind for an exchange within 30-days of purchase.
If the goods are faulty because of the way they are made, you can return
them within 6 months of the date you bought them. We will replace this
item with the same item, or something at the same value, or pass a
credit.
How to Return a Product?
You have the choice to return your purchase to any Crocs Concept Store
within South Africa
Click here
for all Store Locations
OR you can follow our easy steps below:
Email our Customer Care team
support@crocssa.co.za
OR Call us on 0872376845
Customer Care Teams will arrange for the product to be collected by
Courier.
Place Product together with original swing tickets along with your
completed returns document and original invoice in the bag which will be
provided by our Courier.
Want an exchange?
For online exchanges, A voucher for the value of the items returned will
be issued allowing you to reorder on our website
Customer Care Teams will arrange for the product to be collected by
Courier. Place Product together with original swing tickets along with
your completed returns document and original invoice in the box in which
it was delivered in.
You may return an unwanted product to us, provided:
- Undamaged
- Unworn
- Original price tags attached
- Was purchased online www.crocssa.co.za
Once we have inspected and validated your return, we create the voucher
with purchase price of the product within 8 days of return (or refund if
that is your preference) We may refuse a return if the unwanted product
is returned damaged, or not in a re-saleable condition or missing any
accessories.
Customer Care Teams will email the voucher code, in order for you to re
purchase.
Should you need assistance as to how to use the voucher code please do
not hesitate to make contact with the customer care team;
Customer Care team
support@crocssa.co.za
OR Call us on 0872376845
How are refunds processed?
We are committed to process returns and refunds as quickly as possible -
EFT refunds can take up to 5 working days after receipt of items.
PayFast refunds can take up to 7-10 working days after receipt of items.
Faulty or defective product?
We do our best to ensure that the products we deliver are of high
quality and without defects. A defect is a material imperfection in the
manufacture.....The following will not be regarded as defects:
Faults resulting from normal wear and tear
Damage arising from negligence, user abuse or incorrect usage of the
product
You can either return your product to any Crocs Store within SA or by
contacting our Customer Care team
support@crocssa.co.za
