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Exchange and Return Policy
At Crocs we strive to make online shopping a smooth and hassle-free
experience. We understand that buying online can be tricky without
having seen the actual product or trying it on. With that in mind, we
happily accept returns and exchanges based on a few T&C's listed below:
If you require a refund with an Online or in-Store purchase, you must
log a return within 14 days after receiving your goods. The goods must
be in the original, unworn condition. We will refund you via the same
payment method used when the goods was original purchased.
We are happy to return a product that is the incorrect size or you have
changed your mind for an exchange within 30-days of purchase.
If the goods are faulty because of the way they are made, you can return
them within 6 months of the date you bought them. We will replace this
item with the same item, or something at the same value, or pass a
credit.
How to Return a Product?
You have the choice to return your purchase to any Crocs Concept Store
within South Africa
Click here
for all Store Locations
OR you can follow our easy steps below:
Email our Customer Care team
support@crocssa.co.za
OR Call us on 0872376845
Customer Care Teams will arrange for the product to be collected by
Courier.
Place Product together with original swing tickets along with your
completed returns document and original invoice in the bag which will be
provided by our Courier.
Want an exchange?
For online exchanges, A voucher for the value of the items returned will
be issued allowing you to reorder on our website
Customer Care Teams will arrange for the product to be collected by
Courier. Place Product together with original swing tickets along with
your completed returns document and original invoice in the box in which
it was delivered in.
You may return an unwanted product to us, provided:
Undamaged
Unworn
Original price tags attached
Was purchased online www.crocssa.co.za
Once we have inspected and validated your return, we create the voucher
with purchase price of the product within 8 days of return (or refund if
that is your preference) We may refuse a return if the unwanted product
is returned damaged, or not in a re-saleable condition or missing any
accessories.
Customer Care Teams will email the voucher code, in order for you to re
purchase.
Should you need assistance as to how to use the voucher code please do
not hesitate to make contact with the customer care team;
Customer Care team
support@crocssa.co.za
OR Call us on 0872376845
How are refunds processed?
We are committed to process returns and refunds as quickly as possible -
EFT refunds can take up to 5 working days after receipt of items.
PayFast refunds can take up to 7-10 working days after receipt of items.
Faulty or defective product?
We do our best to ensure that the products we deliver are of high
quality and without defects. A defect is a material imperfection in the
manufacture.....The following will not be regarded as defects:
Faults resulting from normal wear and tear
Damage arising from negligence, user abuse or incorrect usage of the
product
You can either return your product to any Crocs Store within SA or by
contacting our Customer Care team
support@crocssa.co.za
OR Call us on 0872376845
We will evaluate the item or items purchased and if they are found to be
defective, we will replace them or refund you according to the following
T&C’s:
Warranty for Crocs applies to defects in material for a period of 6
months from the date of purchase. With an original receipt you are
entitled to a refund or an exchange. Without the original receipt we
will gladly exchange for a product of the same value. Should the
selected alternative model be of a different price, either an additional
payment or refund will apply.
Replacement products which become defective within 6 months can be
returned for a refund or exchange, providing the original receipt is
supplied.
Defective items returned without the original receipt, will be replaced
at the current price on the system.
Credits and refunds are normally handled within 8 days of logging the
return (bear in mind that refunds can take 1-4 working days to reflect
in your account). Timing of replacements are dependent on product
availability.
Which items cannot be exchanged or refunded?
Items marked as “SALE” may not be refunded, after the cooling off
period of 14 days but we will gladly exchange the product at the sale
price paid.
Items purchased at or through another Supplier (Crocs product should
be returned to the original Supplier from which the item was
purchased)
Product without original price tags attached
Product that has been altered, washed, or abused.
Products that form part of a promotion where a free pair(s) is
included with your order. These items cannot be exchanged or returned
for money unless the complete order is returned.
How do I return an item I received as a gift?
You can either return your product to any Crocs Store within South
Africa or by contacting our Customer Care team
support@crocssa.co.za
OR Call us on 0872376845
Items may be exchanged for goods of the same value, provided the product
is:
Undamaged
Unworn
Original price tags attached
Was purchased at a Crocs store or on online www.crocssa.co.za
The original gift receipt or purchase receipt must be presented
