RETURNS & EXCHANGES

At Crocs we strive to make online shopping a smooth and hassle-free experience. We happily accept returns and exchanges based on a few T&C’s. 


Please see our Returns policy for all details here.

HELP & FAQ

You can always get in contact with us if you have any related questions. We also have created an FAQ that gives you answers to the most frequently asked questions. 


You can find our FAQ page here.

STORE FINDER

Do you rather want to shop in-store or just want to look and experience one of our Crocs stores near you? 


You can use our store finder to find a Crocs store near you.

DELIVERY & ORDER TRACKING

Once you have placed an order, we will do our best to get it to you as soon as possible. We deliver between 48 hrs to 5 days in remote areas.


You will receive a notification that will include a tracking link to track your parcel with our couriers.

LIVE CHAT

Our live chat is available during weekdays from 7am till 4pm. If we can help you right away, we will email you with the answer you're looking for. 


Simply click on the Chat button in the right bottom corner.

CONTACT US

We are here to help you become better. Connect with us on social media or contact us anytime through the channels below.


CROCS SOUTH AFRICA

Distributed by Freeform Trading (pty) ltd

Company registration 2007/009026/07

Please be advised that this website is not owned or operated by Crocs, Inc or any of its affiliates or subsidiaries. This website is independently owned and operated by FREEFORM TRADING PTY LTD, an authorised Distributor and master franchisee of Crocs Europe B.V.


Post address:                         Physical address:

PO Box 39312                        49 Lakeshore Road 

Capricorn Square                  Capricorn Park 

Muizenberg                            Muizenberg

7945                                       7945

South Africa                           South Africa


CALL US

Call support on 021 856 8460


Mon-Thu:      8am - 4pm CAT

Fri:                 8am - 2pm CAT

CONTACT US

Use the live support button


Mon-Thu:      8am - 4pm CAT

Fri:                 8am - 2pm CAT

MAIL US

Send a mail to customer support on:


support@crocssa.co.za

STORE FINDER

Find Crocs

stores near you.


Click here