WE’re ON THE MOVE!
Warehouse Relocation Info Hub
We're in the process of relocating our warehouse and distribution centre to make your Crocs experience even smoother. While we’re moving, there will be a short delay of up to 4 days from 05 May 2025 - 09 May 2025 in processing and dispatching your online orders.
Don't worry, we're still here, and still making comfort happen (just with a few more boxes in the way).
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WHAT DO I NEED TO KNOW?
When will my order ship?
Due to the warehouse transition, orders will take an extra 4 days to move from "confirmed" to "on the way." Once it's dispatched, you’ll get your usual tracking link and delivery timeline.
What if I miss the return deadline?
You probably won’t! We’ve extended the return period by 10 extra days, so you’ve got some extra breathing room. Still concerned? Our customer service team is always happy to help.
What if I miss the return deadline?
We’re taking a short break from processing exchanges while we settle into our new warehouse.
Here’s what you need to know:
Prefer Convenience?
For quicker exchanges, we recommend visiting your nearest Crocs store. It’s the fastest way to find your perfect fit while our backend gets a refresh.
Use our store locator to find a store near you
Bonus Perks
If you still choose to return with us online and select a gift card refund, we'll say thanks with a 10% extra value on your gift card to be used whenever you wish!
Returns
Totally fine. In fact, we’re giving you an extra 10 days on top of our usual return window to send your items back once we're up and running.
Why are you moving warehouses anyway?
Great question! We’re levelling up to serve you better, with more space, better systems, and faster dispatching once we’re all set up. This move means quicker delivery times and better stock availability in the near future.
Got a question we didn’t answer here? Our friendly team is just a click away: Contact Us