DELIVERY THROUGHOUT SA
At Crocs we strive to make online shopping a smooth and hassle-free experience. We understand that buying online can be tricky without having seen the actual product or trying it on. With that in mind, we happily accept returns and exchanges based on a few T&C's listed below:
If you require a refund with an Online or in-Store purchase, you must log a return within 14 days after receiving your goods. The goods must be in the original, unworn condition. We will refund you via the same payment method used when the goods was original purchased.
We are happy to return a product that is the incorrect size or you have changed your mind for an exchange within 30-days of purchase.
If the goods are faulty because of the way they are made, you can return them within 6 months of the date you bought them. We will replace this item with the same item, or something at the same value, or pass a credit.
You have the choice to return your purchase to any Crocs Concept Store within South Africa Click here for all Store Locations
OR you can follow our easy steps below:
Email our Customer Care team
OR Call us on 0872376845
Customer Care Teams will arrange for the product to be collected by Courier.
Place Product together with original swing tickets along with your completed returns document and original invoice in the bag which will be provided by our Courier.
For online exchanges, A voucher for the value of the items returned will be issued allowing you to reorder on our website
Customer Care Teams will arrange for the product to be collected by Courier. Place Product together with original swing tickets along with your completed returns document and original invoice in the box in which it was delivered in.
You may return an unwanted product to us, provided:
Once we have inspected and validated your return, we create the voucher
with purchase price of the product within 8 days of return (or refund if
that is your preference) We may refuse a return if the unwanted product
is returned damaged, or not in a re-saleable condition or missing any
Customer Care Teams will email the voucher code, in order for you to re purchase.
Should you need assistance as to how to use the voucher code please do
not hesitate to make contact with the customer care team;
Customer Care team firstname.lastname@example.org OR Call us on 0872376845
We are committed to process returns and refunds as quickly as possible - EFT refunds can take up to 5 working days after receipt of items. PayFast refunds can take up to 7-10 working days after receipt of items.
We do our best to ensure that the products we deliver are of high
quality and without defects. A defect is a material imperfection in the
manufacture.....The following will not be regarded as defects:
Faults resulting from normal wear and tear
Damage arising from negligence, user abuse or incorrect usage of the product
You can either return your product to any Crocs Store within SA or by contacting our Customer Care team email@example.com OR Call us on 0872376845
We will evaluate the item or items purchased and if they are found to be defective, we will replace them or refund you according to the following T&C’s:
Warranty for Crocs applies to defects in material for a period of 6 months from the date of purchase. With an original receipt you are entitled to a refund or an exchange. Without the original receipt we will gladly exchange for a product of the same value. Should the selected alternative model be of a different price, either an additional payment or refund will apply.
Replacement products which become defective within 6 months can be returned for a refund or exchange, providing the original receipt is supplied.
Defective items returned without the original receipt, will be replaced at the current price on the system.
Credits and refunds are normally handled within 8 days of logging the return (bear in mind that refunds can take 1-4 working days to reflect in your account). Timing of replacements are dependent on product availability.
You can either return your product to any Crocs Store within South Africa or by contacting our Customer Care team firstname.lastname@example.org OR Call us on 0872376845
Items may be exchanged for goods of the same value, provided the product is: